Review Management
Monitor and respond to customer feedback
Average Rating
4.2
Based on 6 reviews
Total Reviews
6
+23 this month
Response Rate
83%
Industry avg: 65%
Positive Reviews
67%
4 of 6 reviews
Automated Review Requests
Automatically request reviews 2 hours after service completion for optimal response rates
456
Reviews collected
42%
Response rate
4.8
Avg rating
2.4h
Avg response time
Sarah Johnson
Absolutely amazing service! Emma was professional, thorough, and my house has never looked better. She paid attention to every detail and was very friendly. Highly recommend!
Your Response
Thank you so much for your kind words, Sarah! We're thrilled Emma exceeded your expectations. We look forward to serving you again!
Michael Chen
Great experience from start to finish. Booking was easy, Sarah arrived on time, and the cleaning was exceptional. Will definitely use again!
Your Response
We appreciate your feedback, Michael! So glad you had a great experience. Looking forward to your next booking!
Emily Rodriguez
Service was okay but took longer than expected. Michael did a good job overall, just wish the timeline had been more accurate.
David Thompson
Outstanding! Emma cleaned our entire office and it sparkles. Very professional and efficient. Our team is very happy with the results.
Your Response
Thank you, David! We're so happy your team is pleased. Emma will be thrilled to hear this feedback!
Lisa Anderson
Disappointed with the service. Some areas were missed and I had to ask for a re-clean. Not what I expected.
Your Response
We sincerely apologize for not meeting your expectations, Lisa. We've addressed this with our team and would love the opportunity to make it right. Please contact us directly.
Robert Martinez
Sarah is amazing! This is the third time we've used CleaningOps and they never disappoint. Professional, reliable, and thorough. Five stars!
Your Response
We're so grateful for your continued trust, Robert! Sarah loves working with you. Thank you for being such a loyal customer!
Rating Distribution
Platform Breakdown
Top Reviewers
Sarah Johnson
Michael Chen
David Thompson
Robert Martinez
Emily Rodriguez